At times you may run into situations when you are retrieving the check as a guest where the eCheck doesn’t seem to pull up, and it goes directly to the Prepare eCheck for Deposit screen. Rest assured that it's there, and we'll show you how to get it!
Resolving the issue
- When you’re at the Prepare eCheck for Deposit screen, hit the back button.
- This will take you to the Print Your eCheck Now screen.
- Hold down the control (CTRL) button on your keyboard and click on the green Print button again.
- This should bring something up at the bottom of the screen that allows you to save or open.
- Click to open it and print out your check!