FAQs When Updating the Add-on
The following are common questions about the QuickBooks Desktop Add-on.
Q: How do I update to the new Add-on?
A: See the Step by Step Guide to update the Add-on.
Q: Will the Add-on work with Windows 7?
A: In conjunction with Microsoft’s announcement that they are no longer supporting Windows , the QuickBooks Desktop Add-on requires the Windows 10 or later.
Q: Will the Add-on work with any version of QuickBooks Desktop?
A: The Add-on is compatible with the following QuickBooks Desktop versions:
| QuickBooks Pro | Version 2019 or later |
| QuickBooks Premier | Version 2019 or later |
| QuickBooks Enterprise | Version 2019 or later |
Q: By what date do I have to update the Add-on?
A: You need to update the Add-on no later than June 1, 2021.
After June 1, 2021, anyone using the retired version of the Add-on will no longer be able to send eChecks payments through the QuickBooks Desktop integration.
Q: Do you have questions or need personalized assistance when performing the update?
A: If so, our support team is ready to help. Contact us to get a quick answer to any questions or set up an appointment for a specific date and time and we’ll join you as you perform the update. Appointments are available Monday through Friday between the hours of 9:00am and 6:00pm Central Time.
See the bottom of this page for how to contact us.
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