How does Deluxe work with my financial institution when it comes to processing DPX Payments?

Deluxe has been a strong partner to financial institutions of all sizes for over 100 years.  Our eChecks and Print+Mail checks are a continuation of that tradition; not only do we want the best experience possible for the people who send and receive eChecks, we also want the best experience possible for the institutions who process them.  Deluxe has programs and reference materials specifically geared towards banks and credit unions.

Bank & Credit Union Account Services Managers

Deluxe prides itself on the relationships we have with our banking partners.  Each institution has a specific account management team working with them to service their customers with Deluxe paper and Digital Payments products. 

The Financial Institution Resource Center

Our best and most comprehensive tool for our partners in check processing is the Financial Institution Resource Center.  This public website is maintained by Deluxe and meant to offer education to any type of financial industry professional.  It not only explains what eChecks and Print+Mail payments are and how they work, but it also provides info sheets and videos for both training as well as everyday use.

DPX Check Verification Service
The Deluxe Payment Exchange is continually adding new features to improve the check processing procedure at the financial institution.  However, from the start we’ve offered the DPX Check Verification Service and we never miss a chance to recommend it.  Verifying an eCheck or Print+Mail check allows a financial institution to confidently confirm that a check being presented to them has been created by an authorized user has not been altered since the time it was created.

World Class Support

Getting information and guidance is quick and easy.  If Financial Institution personnel have questions, the Deluxe Payment Exchange Support Team is available via phone, chat, or email.  Our phone number is listed on the face of every check and the stub provides additional tips and contact information.  We speak to financial institutions across the country on a daily basis to help them verify checks and provide whatever assistance they need.  If you’re a financial industry professional with questions or a DPX customer experiencing issues with check acceptance at your bank or credit union, reach out to us!  We are here and happy to help.