Check number missing from QuickBooks Desktop register

If you have issued checks with the QuickBooks Desktop add-on, but those same checks are still listed in your add-on screen, you have encountered a rare error. The add-on was unable to push the check numbers back to QuickBooks Desktop because of a state change that occurred due to using multi-user mode.

A few steps will help you moving forward:

1. Go to you QuickBooks Desktop check register and change the check numbers from “To Be Printed” to the number listed in Checks, under ACCOUNT ACTIVITY on the echecks.com website.
2. Next, make sure you are either NOT in multi-user mode, or, that the other users are not creating or altering any checks when you open the add-on and issue checks. Once you are done, normal activity may resume.
3. Finally, if the issue persists, our recommendation is to re-install the QuickBooks add-on Following the steps listed on our installation guide.