DPX is beginning to migrate customers to Multi-Factor (MFA) starting June 29, 2021. MFA is the method of confirming a user’s identity and granting access to the DPX platform only after you successfully provide two or more authentication factors verifying your identity. All users are required to register for MFA. If you share a user id/login you may not be able to access DPX.
Why this could cause issues for those accessing DPX via a shared user id/login:
- After MFA is enabled, you log into DPX using your company’s shared email and password
- The first user logging in after MFA is enabled must register for MFA. This means the user will need to
- register a cell phone number to receive a code that they enter into DPX, or
- download an app onto their smart phone that provides a code they will key into DPX.
- Since MFA is specific to one user, other users who do not have the ability to receive the text message or retrieve the code from the smart phone app, will not be able to access DPX
How to prevent shared login issues:
- All DPX users need to set up their own DPX account.
- Simply add all users as members to the DPX account you want them to use.
Why is DPX requiring MFA?
Protecting customer data, and building and retaining trust, is a top priority for the Deluxe Payment Exchange (DPX). Adding the Multi-factor Authentication layer to our existing DPX security controls enhances the security of our system and ensures the security of your DPX experience